Refund policy

Refund and Return Policy

Last updated: August 19, 2026

At Alvi Trader, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or exchange according to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon arrival.
  • You received the wrong product or an incorrect item.
  • The product is materially different from what was described on our store.

To be eligible for a return, the item must generally be unused, in its original condition, and in its original packaging, with tags or accessories included where applicable.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, or altered after delivery.
  • Items returned without their original packaging or accessories.
  • Products returned after the 7-day return period.
  • Items specifically identified as non-returnable or final sale.

3. How to Request a Return

Please contact Alvi Trader as soon as possible after receiving your order. Include:

  • Your order number.
  • Your name and contact information.
  • The reason for the return.
  • Clear photos or videos showing the product and any damage or defect.

We will review your request and let you know whether it qualifies for a return.

4. Return Shipping

If the return is due to an incorrect, damaged, or defective product, Alvi Trader may cover the applicable return shipping cost.

For returns due to a change of mind or another reason not caused by an error or defect, return shipping may be the customer's responsibility.

5. Refunds

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method, subject to the processing time of the payment provider.

Shipping charges may be non-refundable unless the return is the result of an error, damage, or defect attributable to Alvi Trader.

6. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange, subject to product availability. If the replacement is unavailable, you may be offered a refund instead.

7. Damaged or Incorrect Orders

Please contact us promptly after delivery if your order arrives damaged or you receive the wrong item. We may request photos or videos to verify the issue before approving a replacement or refund.

8. Refund Delays

If your refund has been approved but has not appeared in your account, first check with your bank or payment provider. Processing times can vary. If you still have not received your refund, please contact Alvi Trader.

9. Policy Changes

Alvi Trader reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated date.

10. Contact Us

For return, exchange, or refund requests, please contact Alvi Trader through the contact details provided on our Shopify store.

Thank you for shopping with Alvi Trader.